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Store Policies


Return of merchandise for reasons other than incorrect shipment are subject to a 20% restocking charge. Shipping charges are not refundable. We reserve the right to remedy any problem by correcting, in whole or part, the purchase. There are no returns after 30 days and no returns on books, videos, dyes, spinning and weaving equipment, previously owned products or special order items. No unfinished products that have been finished can be returned. All returns must include original parts, packing material and receipt and be in “new” condition.


You can read about and register for a class online by browsing our calendar and clicking the title of a class you are interested in. We also offer one on one and private group sessions, please contact us for details and price quotes. Class payments are non-refundable, so please make sure you can attend the class(es) before signing up. If Urban Fauna Studio must cancel a class we will give students a refund or store credit. Please be sure to arrive to class promptly so we can ensure you receive the full instruction time.


On our website we accept all major credit/debit cards through the PayPal shopping cart system. You do not need a PayPal account to place an order. Payment can also be made by CHECK, CASH or CHARGE in the store. Call us to check availability. We cannot secure your space in the class till we have received payment. There is no sales tax charged on instruction fees.


You can see a full list of available equipment on our Rental Page.